My subscription got cancelled automatically

Find out why your plan got automatically canceled.

Written by AndreiLast update 10 months ago

When this happens, it usually means that the bank blocked the transaction, there are insufficient funds, or the credit card expired. If the bank blocked the transaction, please get in touch with them and make sure they approve it and it’s set to be approved for future charges as well.

Once that’s done, go to your Paymo account and click on Your profile picture (bottom left) → Subscription and billing → Upgrade Account.

Don't worry though. When your subscription is canceled automatically, your account data remains intact and gets back to normal once you re-upgrade.

NOTE: subscriptions can be set up or canceled only from your online Paymo account from a desktop/laptop.

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