Custom SMTP settings

Learn about Custom SMTP settings in Paymo.

Written by AndreiLast update 7 months ago

By default, all email notifications that are sent to your clients come from Paymo's email server. With the custom SMTP setting, you allow the system to send emails through your own email server, which means that it will look like they came from you.

To set up your custom SMTP settings, click on Your profile picture (bottom left corner) → Company settings → Project accounting → Custom SMTP.

Once the STMP server has been set up, you have the ability to test if Paymo can connect and send emails through your server. If the connection is tested, all email notifications that will reach your clients will go through your email account.

NOTE: If you're using 2 step authentication, make sure to set an app password and use that password to log in.

To create an app password, you need 2-Step Verification on your Google Account.

If you use 2-Step-Verification and get a "password incorrect" error when you sign in, you can try to use an app password.

  1. Go to your Google Account.

  2. Select Security.

  3. Under "Signing in to Google," select 2-Step Verification.

  4. At the bottom of the page, select App passwords.

  5. Enter a name that helps you remember where you’ll use the app password.

  6. Select Generate.

  7. To enter the app password, follow the instructions on your screen. The app password is the 16-character code that generates on your device.

  8. Select Done.

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