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Learn what to do if you can't remember your password, if you have problems with the invoices and more.
What happens if I delete something?
If you delete something from Paymo that data is gone forever, it can’t be restored. NOTE: To make sure you don’t delete something by mistake, you’ll have to wait 3 seconds to confirm.
I forgot my password
If you forgot your user’s password you need to follow the password recovery link and reset it. Once you submit the form you will receive an email with a link that will allow you to set up a new password.
I didn’t receive an account invitation email
Please check your spam folder or other email folders as well. If for some reason the email does not reach you, you can still set up your account after using the password recovery option and setting up a password.
The formatting changes I’ve made didn’t save
If the date or number format is different than the one you remember setting, you need to click on Your name (bottom left corner) → My settings and check the settings. The User settings override the original Company Settings.
Why won’t time entries appear on the invoice?
If time entries don’t appear on the invoice, you have to check if the task they are associated with is billable or not. To do so, go to the project you wish to create an invoice for → Tasks → Select Table View (top-right) and check the Billing Type of the task. It needs to be time based in order to create an invoice based on your tracked time. NOTE: This usually happe
How do I mark entries as invoiced if I don’t use the Invoicing option?
If you’re only using the project management and time tracking functions of Paymo, but use another software for accounting and invoicing, you should set up your projects as **non-billable If you want to keep track manually of billed & unbilled time, you can set up billable projects, then mark time entries as invoiced by going to Timesheets → Agenda view → Select a time inte